Effectively Changing Your Organizationís Thinking and Behavior
- Write down the 5 most important challenges requiring changed thinking and behavior that your organization has faced in the last three years. Next, recall as best you can how effectively each challenge was met in terms of these two dimensions:
a. What percentage of the potential benefits were gained by your organizationís response to each challenge?
b. How close did you come to the original targeted time for completion of the companyís response?
- Looking at those cases where the percentage of benefits obtained was unsatisfactory or the response came late, consider how static thinking or behavior . . . or inertia contributed to these shortfalls:
a. What thinking and behaviors needed to change where that did not happen?
b. What changes in thinking and behaviors were available in insufficient amounts?
c. What changed thinking and behaviors were available in sufficient quantities, but not soon enough?
- What was the opportunity cost of the lost benefits from insufficient internal changes in thinking and behavior? You should consider both the direct and indirect benefits that were lost, in terms of how much higher profits, cash flow, and business values could have increased.
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